If your business or office has decided it’s time to work with a collection agency, and it’s not something you’ve done before, you’re likely wondering about next steps. How should your office actually take someone to collections?

Finding an Agency

Step one is finding the right debt collection agency. Of course, you’ll want an agency that has a proven track record of success, which serves as an indication of experience and expertise. You’ll also want to partner with an agency that understands the importance of compliance. You can begin by asking for recommendations and referrals from trusted sources and looking online. Be wary of Google reviews, which tend to skew to the negative for collection agencies.

Information You’ll Need

Once you’ve found a good agency, step two is providing information. An experienced collection agency, like Business Professional Collection Services, Inc., here in northern Nevada, will need certain details to effectively pursue past-due accounts. This includes:

   • Contact information, including the consumer’s first and last name, address, and phone number
   • Itemized totals for principal balance and any included fees that have been added
   • Dates of service

If you have additional information, including the consumer’s place of employment or a copy of a driver’s license, that’s always helpful. Additionally, information relating to your correspondence with the consumer, your original contact, and any other supporting documenting is beneficial.

Getting Started

Every collection agency has its own methodology, and we’re happy to walk you through the process here at BP Collect. If you have questions about our approach to collections, our experience in the industry, and what exactly we can do on your behalf, we look forward to answering them. Contact BP Collect in northern Nevada today.